We’ve been giving many presentations on the ITIL 3 topics, emphasizing that change control tools are the key to achieving a significant ROI. 

Change is a leading cause of both downtime and compliance headaches so it’s not surprising that change management, based on ITIL best practices, will be among the top IT investments over the next 18 months. Unfortunately many organizations that invest in change management projects struggle to meet ROI goals.  While change management systems help to automate risk assessment, planning and associated workflows, they lack the ability to automate control at the infrastructure level. Over time, process results begin to diverge from expectations and ROI suffers. 

Contact me directly to get our ITIL white paper to learn how you can “flip” the typical methodology and applying automated controls up front can ensure that results and goals converge quickly - and stay that way.

Have a great weekend everyone!

by
Erin Swanson, Marketing
Eswanson@solidcore.com