Comment about:  ITIL with a Twist: Apply Change Control Tools First to Ensure ROI
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October 10, 2007

Change Management Maturity

ITIL Impact on Key Business Benefits

Agree with your assertion that change is a leading cause of downtime. My company recently took a closer look at “change management maturity” to better understand how certain organizations gain significant business benefits from their change management process. Our research looks at how more mature activities – automating change management, regularly scheduling changes, adopting ITIL change management processes, etc. – help companies limit the problems that changes cause in production. They can also lower the percentage of IT staffs that must support the change management function. The study is at www.stacksafe.com/research

 

Would also be interested in a copy of your whitepaper.

 

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