Comment about: ITIL with a Twist: Apply Change Control Tools First to Ensure ROI
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| October 10, 2007 | | ITIL Impact on Key Business Benefits | Agree with your assertion that change is a leading cause of
downtime. My company recently took a
closer look at “change management maturity” to better understand how certain
organizations gain significant business benefits from their change management
process. Our research looks at how more
mature activities – automating change management, regularly scheduling changes,
adopting ITIL change management processes, etc. – help companies limit the
problems that changes cause in production. They can also lower the percentage of IT staffs that must support the
change management function. The study is
at www.stacksafe.com/research
Would also be interested in a copy of your whitepaper.
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