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        <Name>Change Management Maturity</Name>
        <Summary>ITIL Impact on Key Business Benefits</Summary>
        <Description>&lt;p class="MsoNormal"&gt;Agree with your assertion that change is a leading cause of
downtime.&lt;span&gt;&amp;nbsp;&lt;/span&gt;My company recently took a
closer look at &amp;ldquo;change management maturity&amp;rdquo; to better understand how certain
organizations gain significant business benefits from their change management
process.&lt;span&gt;&amp;nbsp;&lt;/span&gt;Our research looks at how more
mature activities &amp;ndash; automating change management, regularly scheduling changes,
adopting ITIL change management processes, etc. &amp;ndash; help companies limit the
problems that changes cause in production.&lt;span&gt;&amp;nbsp;&lt;/span&gt;They can also lower the percentage of IT staffs that must support the
change management function.&lt;span&gt;&amp;nbsp;&lt;/span&gt;The study is
at www.stacksafe.com/research&lt;/p&gt;

&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;

&lt;p class="MsoNormal"&gt;Would also be interested in a copy of your whitepaper.&lt;/p&gt;

&lt;div style="text-align: center;"&gt;&amp;nbsp;&lt;/div&gt;</Description>
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